Cancelled Flights (Refunds)

Cancellation/Refund policy

We have a 37-day return policy, which means you have 37 days after receiving your goods to request a return. 

To be eligible for a return, your products must be in the same condition that you received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To process a return, you may contact us at chris@hangar37coffee.com Please note that returns will need to be sent to the following address:

Hangar 37 Coffee, 6923 Maynardville Pike # 361 Knoxville, TN 37918

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any questions or concerns at chris@hangar37coffee.com 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation/issue and make it right. As a small business we believe in transparency, and collaboration. Without you there will be n us. So we will do our best to turn any turbulence into blue skies.. Thanks

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items).. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected the returned product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 11 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at chris@hangar37coffee.com.